Privacy Policy

Last updated: March 19, 2026

By using our Services or submitting your information, you agree to this Privacy Policy.

This Privacy Policy describes how SpineX ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.spinex.digital (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. This may include parents or legal guardians providing information on behalf of minors.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal and regulatory obligations. We will post the revised Privacy Policy on the Site and update the “Last updated” date accordingly.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect and have collected personal information about you from a variety of sources. The information we collect depends on how you interact with the Site.

In addition to the specific uses described below, we may use personal information to:

  • Communicate with you
  • Provide, maintain, and improve the Services
  • Comply with legal obligations
  • Enforce applicable terms and policies
  • Protect our rights and the rights of users

WHAT PERSONAL INFORMATION WE COLLECT

Information We Collect Directly from You

May include:

  • Contact details such as name, email address, phone number, and billing address
  • Order information such as products purchased, payment confirmation, and transaction details
  • Account information if you create an account
  • Customer support communications
  • Assessment-related data such as posture photos, videos, or X-ray images voluntarily submitted by you

Providing certain information is optional, but some features of the Services may not function without it.

Information We Collect Automatically

  • IP address
  • Browser and device information
  • Pages visited and actions taken
  • Referring URLs

This information is collected using cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

  • Shopify (website hosting and infrastructure)
  • Payment processors (to process transactions securely)
  • Analytics and advertising partners

These providers are established platforms that process data in accordance with their own legal and security standards.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Services

We use your personal information to deliver digital products and services, process payments, provide customer support, and communicate regarding your purchases.

Marketing and Advertising

We may use your information to send marketing communications and display relevant advertisements. You may opt out at any time.

Security and Fraud Prevention

We use personal information to detect and prevent fraud, abuse, and unauthorized access.

Service Improvement

We analyze usage data to improve the functionality and performance of the Site and Services.

HEALTH DATA & EXPLICIT CONSENT

As part of our Services, you may voluntarily provide health-related information, including posture photos, videos, and X-ray images.

This type of information is considered sensitive personal data under applicable laws (including GDPR).

By submitting such information, you provide explicit consent for us to collect, process, and use this data solely for the purpose of:

  • Assessing your individual condition
  • Creating a personalized training or educational program
  • Providing guidance related to your program

We do not use this data for marketing, resale, or automated decision-making.

Your data may be securely processed and stored using trusted third-party services such as Shopify and secure cloud storage providers strictly for service delivery purposes.

You may withdraw your consent at any time by contacting us.

COOKIES

We use cookies and similar technologies to operate and optimize our Site.

More info: Shopify Cookie Policy

HOW WE DISCLOSE PERSONAL INFORMATION

  • Service providers
  • Payment processors
  • Analytics and marketing partners
  • Legal authorities if required

We do not sell personal data.

CHILDREN’S DATA

Our Services may involve minors (e.g., adolescents with scoliosis). Data should be submitted only by a parent or legal guardian or with their explicit consent.

SECURITY AND RETENTION

We implement reasonable security measures. No system is 100% secure.

YOUR RIGHTS

  • Access your data
  • Request correction or deletion
  • Withdraw consent
  • Opt out of marketing

INTERNATIONAL DATA TRANSFERS

Your data may be processed outside your country using legal safeguards.

PURCHASES, REFUNDS, AND DIGITAL SERVICES

REFUNDS AND CANCELLATIONS

Digital Products

  • By purchasing digital content and requesting immediate access, the customer expressly consents to the immediate performance of the contract prior to the expiry of the 14-day withdrawal period. You can submit your withdrawal request [here]

    The customer acknowledges that once access to the digital content has been provided, the statutory right of withdrawal may be lost to the fullest extent permitted by applicable law.

    Withdrawal requests may generally be submitted within 14 days of purchase where access to the digital content has not yet been provided.

    Refunds may be unavailable where digital content has been accessed, downloaded, delivered, streamed, viewed, or otherwise made available to the customer, and the customer provided the above consent at checkout.

Personalized Programs

  • Withdrawal requests may generally be submitted within 14 days of purchase where work has not yet commenced.

  • Once questionnaire review, assessment, or program creation has begun, refunds may be reduced to reflect work already performed.

  • Due to the customized nature of personalized programs, refunds may be unavailable once delivery has been completed.

Consultations

  • Consultation cancellations or rescheduling requests should be made at least 24 hours before the scheduled session.

  • Consultations that have already been delivered are generally not eligible for refund.

  • Missed or unattended sessions may be non-refundable.

General

  • Submission of a withdrawal request does not automatically guarantee a refund.

  • Certain products and services may be exempt from withdrawal rights under applicable law.

  • We reserve the right to refuse refunds where permitted by law in cases of abuse, fraud, excessive requests, or violation of these Terms.

CONTACT INFORMATION

Email: contact@spinex.digital
SpineX
Marcina Kasprzaka 31
01-234 Warsaw
Poland

MEDICAL DISCLAIMER

This service is educational only and does not replace medical advice.

Consult a qualified professional before making health decisions.

Use is at your own risk.