Return and Refund Policy

Last updated: March 19, 2026

At SpineX, we aim to provide high-quality digital products and personalized programs. Due to the nature of our services, refund eligibility is limited and subject to the conditions below.

Digital Products (eBooks & Educational Content)

  • Refund requests may be submitted within 7 days of purchase
  • Refunds are reviewed on a case-by-case basis
  • Refunds may be denied if a significant portion of the content has been accessed, downloaded, or consumed

Personalized Programs

  • Refund requests may be submitted within 14 days of purchase, only if the program has not yet been fully delivered
  • Once program creation has begun, partial refunds may be issued at our discretion based on the work already completed
  • Due to the customized nature of these services, refunds are not guaranteed once a personalized program has been delivered

Consultations

  • Missed, cancelled, or unattended sessions without prior notice are non-refundable

Additional Information

Results vary based on individual factors, including consistency, adherence, and physical condition. No specific outcomes are guaranteed.

If you experience any issues, we strongly encourage you to contact us first so we can resolve the situation.

For full legal terms governing refunds, services, and usage, please refer to our Terms & Conditions.