RETURN AND REFUND POLICY

Last updated: October 4, 2026

At SpineX, we provide digital products, online consultations, assessments and individualized training programs. Because many of our Services involve immediate digital access, professional time, assessment review and personalized work, refund eligibility depends on the type of Service purchased, the work already performed and applicable consumer law.

1. DIGITAL PRODUCTS

Certain SpineX products consist of digital content supplied electronically, including eBooks, downloadable materials, educational resources, videos or other digital content.

Where the customer requests immediate access to paid digital content before expiry of the applicable statutory withdrawal period, SpineX may require the customer to:

• expressly consent to immediate delivery of the digital content;
• acknowledge that beginning delivery may result in loss of the statutory right of withdrawal where provided by applicable law; and
• receive confirmation of the contract and the relevant consent or acknowledgement.

Where all legally required conditions have been satisfied and delivery of the digital content has begun, the statutory right of withdrawal may no longer apply.

Where those legal requirements have not been satisfied, the customer's statutory rights remain unaffected.

2. PERSONALIZED PROGRAMS

SpineX personalized programs may involve professional review of questionnaires, posture photographs, videos, X-rays, assessment materials, exercise history and other information supplied by the Client.

Personalized work may include assessment, program design, exercise selection, preparation of individualized instructions, review of submitted materials and preparation of subsequent program phases.

Where a Client requests that SpineX begin providing a personalized Service before expiry of an applicable statutory withdrawal period, SpineX may begin work after obtaining any request, consent or acknowledgement required by applicable law.

If the Client validly withdraws after performance has begun, the Client may be responsible for payment for the proportion of the Service already performed, where permitted by applicable law.

Once a Service has been fully performed and all legally required conditions concerning early performance and loss of the withdrawal right have been satisfied, the statutory right of withdrawal may no longer apply.

A change of mind after substantial personalized work has already been completed does not automatically entitle the Client to a full refund.

3. CONSULTATIONS AND ASSESSMENTS

Consultation or assessment cancellations and rescheduling requests should be submitted at least 24 hours before the scheduled appointment.

Consultations or assessments that have already been completed are generally not refundable, except where required by applicable law.

Missed or unattended appointments may be non-refundable to the extent permitted by applicable law.

A consultation or assessment that has not been booked within the specified 30-day period after purchase is non-refundable, except where required by law.

Failure to book within the required period does not automatically extend the validity period of the purchased consultation or assessment.

4. MULTI-MONTH PERSONALIZED PROGRAMS

Multi-month SpineX programs are provided for the specific duration stated at the time of purchase.

For example, a three-month program is intended to operate during the applicable three-month service period and may require periodic progress assessments during that period.

Clients may be required to submit updated photographs, videos, questionnaires or other assessment materials approximately every four weeks or at another interval communicated by SpineX.

Timely submission of these materials is important because later program phases may depend upon the Client's response to the previous training period.

Failure to submit required assessment materials on time may result in delayed personalization or preparation of subsequent program phases.

Client-caused delays, including holidays, travel, failure to respond, failure to submit assessment materials, temporary decisions not to train or other personal scheduling issues, do not automatically pause or extend the original program period.

Failure to participate fully in a purchased program does not automatically create an entitlement to a refund.

Any refund entitlement will be determined according to the Services already performed, the circumstances of the cancellation and mandatory applicable consumer law.

5. CLIENT-CAUSED DELAYS AND NON-COOPERATION

Personalized Services depend upon reasonable cooperation from the Client, including providing requested information and assessment materials within the timelines communicated by SpineX.

If a Client repeatedly fails to provide required materials, does not respond to reasonable requests, or otherwise prevents SpineX from delivering the personalized Service as intended, SpineX may suspend or discontinue further personalization where reasonably justified.

Suspension or termination caused by Client non-cooperation does not automatically create a right to reimbursement for assessments already completed, personalized work already performed, materials already delivered, program access already provided or other Services already supplied.

6. NO GUARANTEE OF RESULTS

Individual results vary according to factors including age, skeletal maturity, curve characteristics, physical condition, consistency, adherence, growth, underlying anatomy and individual biological response.

SpineX does not guarantee any specific result, including reduction of Cobb angle, prevention or slowing of scoliosis progression, avoidance of surgery, reduction of pain or achievement of results comparable to another Client.

Dissatisfaction solely because a particular physical, clinical or radiographic result was not achieved does not by itself establish entitlement to a refund.

7. REFUND REQUESTS

Refund and withdrawal requests should be submitted to: contact@spinex.digital.

Submission of a request does not automatically establish entitlement to a refund. Each request will be evaluated according to the type of Service, Services already performed, applicable contractual terms and mandatory consumer law.

8. GENERAL CONDITIONS

• Nothing in this Policy limits statutory consumer rights that cannot lawfully be excluded or restricted.
• SpineX may refuse requests that are fraudulent or abusive where permitted by applicable law.
• Refund eligibility is not determined solely by whether the Client used every part of a purchased Service.
• Where there is any conflict between this Policy and mandatory applicable consumer law, mandatory law will prevail.

9. TERMS AND CONDITIONS

Additional rules concerning program duration, Client responsibilities, assessments, termination, intellectual property and Services are contained in the SpineX Terms & Conditions .

10. CONTACT

SpineX
Marcina Kasprzaka 31
01-234 Warsaw
Poland
Email: contact@spinex.digital